FAQs
Orders
Can I cancel or edit and order?
You can cancel your order for a full refund if it has't been shipped already. Please contact us as soon as possible, as orders may be processed quickly. If your order has already shipped, unfortunately won't be able to cancel it outright.
If you need to edit your order information, such as the delivery address or contact number, please reach out to our customer service right away with your order number ready.
We can add or remove items from your order if your order hasn't been shipped already.
How to track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
Shipping
How much does shipping cost?
Shipping costs vary depending on where you live, the weight and size of your package and the shipping method you choose.
Exact shipping rates will be displayed during the checkout process.
How long does shipping take?
Standard shipping via Japan Post usually takes around 10-20 business days.
Express shipping takes around 2-5 business days for most countries.
Please contact us if your package is not delivered within the estimated shipping window, or if your tracking hasn't updated for a few days.
Returns
What to do if my product was damaged during shipping?
If in one of those unfortunate but rare cases that an item from your order is damaged during shipping, please email us with photos of the damage within 48 hours of receiving it, and we'd be happy to coordinate things from there.
What if I want to return an item?
For returns, please contact us within 14 days of delivery to request a return. Please note this can only apply to unused, unopened items. Unfortunately, return shipping in such cases remains responsibility of the returning party.
Can't find what you're looking for? Email us and we'll endeavour to assist!